WESAIL Policies and Standards

Our contact email for the WESAIL service is WESAIL@family-action.org.uk

Our website is www.family-action.org.uk/what-we-do/children-families/wesail/

Our phone number is 01924 965588. 

WESAIL Policies

To find out about our policies on how we may use your details, our service and what to do it you have a complaint about WESAIL, please see the policies listed below.

To understand more about our service, what we can offer and how we can help, read our Working Together document.


Minimum Standards

The new Minimum Standards for Information Advice and Support Services (IASS, sometimes known as SENDIASS) were finalised in September 2018. These are part of the Information Advice and Support Programme (IASP) and will be the basis of future operational plans and linked funding in 2019/20.

The standards were drawn up by a group of IASS managers, parents, Local Authority representatives and the chair of the IASP board, in consultation with the Department for Education. They are based on the law, the SEND Code of Practice and the IASS Quality Standards (which they now supersede). The consultation process received feedback from IAS Services, LA staff, third sector organisations, health services and parents.

We use the term ‘advocacy’ in these standards, and we are using a definition of advocacy which we think accurately describes the work and role of IASS.

An easy-read version of the standards is available to download below.

IASS Minimum Standards - Easy Read Version

Last updated: 3/5/2024