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You Said We Did

About

The Special Educational Needs and / or Disabilities Local Offer tells you things and helps children and young people aged 0 – 25. This is also called the SEND Local Offer.

 

Feedback is when you tell us what you think about the SEND Local Offer.

 

You might want to say what is good about it. This helps us keep doing those good things.

 

You also might want to say what can be improved. This helps us to make the SEND Local Offer better for you.

Where do we get our feedback from?

Social media

Surveys

Events such as virtual coffee mornings

Speaking to parent groups and forums

People who use services such as WESAIL

Meetings with professionals

Feedback forms on the Local Offer website

Mystery shoppers

Emails sent to the Local Offer Lead



How to give feedback


How can I give feedback?

You can send us a letter. Our address is:

Barnardo’s Wakefield Services

Room 249 Castleford Civic Centre

Ferrybridge Road

Castleford

WF10 4JH.

You can email us at wakefieldlocaloffer@barnardos.org.uk

 

You can call us on 01924 304152

You can fill in a form on the Local Offer website

 

You can complete any surveys we post

You can send us a message on Facebook

https://www.facebook.com/WakeLocalOffer/


You Said We Did Ongoing Feedback

Here are the comments you have made from October 2020 to December 2020.

 

You Said is what you have told us needs improving.

We Did is what we are doing about that.

You Said

We Did

I haven’t seen the newsletter mentioned anywhere.

We post newsletter updates on our Facebook page.

We will ask other local groups to share these posts.

We will ask other professionals to signpost to our newsletter.

Shorter information is better as it’s more to the point.

We are working on making our newsletter and website easier to read.

We have begun to create ‘Easy Read’ documents for the Local Offer.

We have begun to include ‘Easy Read’ articles in our newsletter.

It would be good to have a local dyslexia support group.

We will contact the nearest dyslexia support groups through the British Dyslexia Association. We will invite them to join the Local Offer.

Why is the Local Offer all about autism and not different conditions?

We will publish the different services and conditions we have supported at the end of each month on Facebook.

We will continue to have a range of articles in the newsletter.

We will continue to provide support and signposting for autism as it is the most requested by parents and professionals.

We welcome any suggestions for different services and conditions.


Previous You Said We Did Reports

August 2018

The report covers issues like parental engagement, variations in the schools meeting SEND requirements, diagnosis need to access support and Local Offer website review plus more.

August 2017

The report covers Education, Health and Social Care issues that you raised from September 2016 to August 2017, like EHCP review meetings, SEN Support, personal budgets and short breaks.

August 2016

The report covers issues that you raised from September 2015 to August 2016, like off-line offer, local offer, training needs and short breaks.

To find out about consultation and engagement opportunities currently available, please click on Consultations.  




YSWD Q3 2020-21 Word Doc.docx

Last reviewed: 22/01/2021